Requesting a refund of your AustralianSuper contributions

To request a refund or correction for a contribution, you’ll need to provide this request in a letter that has been signed and dated.

The letter must include the below information regarding the refund:

Your details – full name, date of birth, member number and address
Details of the contributions to be refunded / corrected
Reason for refund / correction (how the error occurred)

Once we receive this information from you, your request will be forwarded to the relevant department.

Please note
Refund requests are subject to AustralianSuper approval and generally need to be made in the same financial year as the contribution was paid.

Returning documents
To return documents and information to us, please visit our website at australiansuper.com/HelpAndSupport

Go to australiansuper.com/HelpAndSupport and select Upload a document.
Select the relevant Member/Non-Member/Employer button.
Type in or search for the name of the document or form you’re submitting.
Drag and drop the document(s) and/or form you’re uploading.
Complete the online form with your details and make sure you include your AustralianSuper reference number.

We’re here to help
We kindly ask that you don’t reply to this email. Replies sent to this address are not actively monitored.

If you have any additional questions regarding this enquiry, you can send us a live message, including your reference number, visit the website at australiansuper.com/HelpAndSupport or call 1300 300 273 from 8am to 8pm AEST/AEDT weekdays. Please don’t reply to this email.

Alternatively, you can also send us a message through the AustralianSuper Mobile App. The app lets you to track your balance, make investment switches and receive notifications of contributions, as well as make secure enquiries about your account.