American Express® Platinum Card Referral Australia
Referral Link : http://amex.com.au/refer/juliawxgxy Membership Rewards points if they apply by 28 September 2017,…
Recently I purchased a pair of i7’s Wireless Headphones from Ali Express
The products looked great and especially for 4US Dollars delivered
The products arrived and synced via Bluetooth fine and sound was fine , great!
The Music time on these is supposed to be “music time about 1.5-2 hours” however after my first run I found the battery on these only lasted for 40 mins
I tried to contact the seller directly about the issue to see if they would send another product , however they said battery is not guaranteed. I used my buyers right , and opened my first Dispute case with AliExpress.
The AliExpress dispute process is alot like eBay’s. The purchaser lodges a claim , the seller has time to respond and if a resolution cannot be solved between parties , Aliexpress will decide.
I lodged a failure with the product ( only lasting 40 minutes from full charge) and asked for a refund. It did ask for a video or image of the fault however how could I prove the battery life?
The seller came back and rejected the refund request with no information
The case then got escalated to Ali Express , and then got decided to the sellers favour due to the below
|Problems with the order||Judgement from AE||Invalid Reason|
|Functions are not as described||Invalid||Video is needed for this complaint|
|Cannot charge||Invalid||Video is needed for this complaint|
|Having problems after connecting to the device||Invalid||Video is needed for this complaint|
I am guessing the only way I could have recorded this evidence, is it to record music playing out of the headphones at full volume in a quiet ariea for 40 minutes until the battery warning came on! Not really the best use of 40minutes of my time , but a lesson for next time!