AliExpress Dispute Order Process

Recently I purchased a pair of i7’s Wireless Headphones from Ali Express

The products looked great and especially for 4US Dollars delivered

The products arrived and synced via Bluetooth fine and sound was fine , great!

The Music time on these is supposed to be “music time about 1.5-2 hours” however after my first run I found the battery on these only lasted for 40 mins

I tried to contact the seller directly about the issue to see if they would send another product , however they said battery is not guaranteed. I used my buyers right , and opened my first Dispute case with AliExpress.

The AliExpress dispute process is alot like eBay’s. The purchaser lodges a claim , the seller has time to respond and if a resolution cannot be solved between parties , Aliexpress will decide.

I lodged a failure with the product ( only lasting 40 minutes from full charge) and asked for a refund. It did ask for a video or image of the fault however how could I prove the battery life?

The seller came back and rejected the refund request with no information

The case then got escalated to Ali Express , and then got decided to the sellers favour due to the below

I am guessing the only way I could have recorded this evidence, is it to record music playing out of the headphones at full volume in a quiet ariea for 40 minutes until the battery warning came on! Not really the best use of 40minutes of my time , but a lesson for next time!