Refinancing Mortgage to hsbc.com.au ( HSBC ) Review

Applied : September 6th 2021

Reason: Reduction of interest rates by 0.1%

Approved : September 15th 2021

Settlement: October 19th 2021

Process

• Call from HSBC Premier Relationship Manager | Premier Connect who went through the whole process with me from Approval to Settlement
• They use SecureMail for all documents which is clunky to say the least
• No offer from Peoples Choice to try and match rate
• They wanted me to sign manually documents and scan all pages in , the adobe scan software on my phone missed off some page numbers to the process took 3 attempts
• The HSBC Home Loan Adviser gave me their mobile number for texting which sped things up
• HSBC provided me the Discharge form for Peoples choice with the info filled out for me to sign
• The form upload process for very old and not clear , asking for Upload Special Condition with no other details
• Mortgage Adviser checked documents thoroughly before submission to Mortgage Team for Appoval
• The hold up on Settlement was mainly due to Peoples Choice Union , HSBC chased them up 3-4 times , I offered to help however a week later it was done
• Cashback was paid in 2 months , the Mortgage Adviser gave an actual date when this was to arrive
• Mortgage Adviser was available for other questions after settlement